This month marks the one-year anniversary of opening our Mendota Heights, Minnesota office and launching the Compliance and Risk Mitigation Assistance (CARMA) Program. It has been an exciting year as that program has taken off and taken hold as a resource primarily for insurers, fraternal benefit societies and IMOs who are looking to understand their compliance risk and take concrete steps to mitigate that risk.
Co-Directors of the CARMA Program, Maureen James and Roger Hayashi, joined CCS with over 25 years of experience each in positions within the insurance compliance space. They brought substantial expertise with them and they demonstrate everyday how their broad range of experiences brings tremendous value to CCS clients in the CARMA program. Examples of the types of services they have provided this year include: comprehensive assessments of firm-wide compliance controls, assessments of suitability programs—focusing in particular on the role of supervision—monitoring and reports to senior management, drafting, reviewing and revising insurer and fraternal compliance manuals for independent agents, and advertising review for carriers, IMOs and individual agents.
Both Roger and Maureen have recently conducted free webinars – currently available on our website webinar page – on Sales Practice Risks and Strategies to Mitigate Them (Roger) and Back Office Compliance Risks (Maureen). Both are actively at work on compliance training courses for our education platform, Currin Insurance Compliance Education (CICEd) Program. These provide tremendous value by bringing compliance training, usually available only in-person at limited times and locations, right to your desk. Finding quality compliance training has been a challenge in the past, but now it is easy and affordable.
In addition to their webinars and courses, both Roger and Maureen will be presenting the following sessions at our Currin Insurance Compliance Symposium (CICS) in June:
- Fixed Indexed Product Advertising: Requirements and Risks
- Suitability: What Should We be Doing Now? Best Practices and Oversight
- DOL Update and Implementation
- Hands on Advertising Review
- Carrier/Distribution Risk Assessments: Why and How?
- Small & Large Company Compliance Challenges and Future Trends
In a recent conversation about the year that we have worked together, we talked about why they wanted to leave a major life insurer to join CCS. Both immediately talked about the potential to make a real difference in our industry as compliance consultants. We are changing the industry for the better, one compliance project at a time. It has been a great first year and we are excited about the future of CARMA!